Oklahoma Security Guard Exam 2025 – 400 Free Practice Questions to Pass the Exam

Using calm communication and seeking to understand the individual's concerns is the most effective way for security guards to de-escalate a tense situation. This approach focuses on creating a connection with the individual, showing empathy, and validating their feelings. By actively listening and addressing their concerns, security guards can diffuse anxiety and frustration, leading to a more peaceful resolution. This technique not only helps to reduce tension but also fosters a sense of trust and respect, which can prevent the situation from escalating further.

In contrast, employing physical force can escalate a situation rather than resolve it, often leading to injury or heightened aggression from the individual involved. Ignoring an individual's concerns can also exacerbate feelings of frustration, making it less likely that the conflict will be resolved. Finally, making loud demands will often come across as confrontational and may provoke further agitation, thereby intensifying the situation rather than calming it down.